Improving Knowledge Management for Public Officers
KEY DETAILS
January 2024 - June 2024
UI / UX Design
OVERVIEW
The Central Provident Fund Board (CPFB) is the statutory board comprising 4000 employees, managing saving plans for over 5.6 million Singaporean citizens. As the in-house digitalisation team, the Frontier Products Team (FPT) focuses on implementing lean product development to tackle internal knowledge and process barriers across 18 departments.
IMPACT
My work with the Frontier Products Team yielded in the following:
High fidelity prototyping and re-validation of 5 key flows for docCentral
Co-defined 4 core product features for navCentral
80 tokens created for Design System, across 3 products
70% component implementation rate for Design System
IDENTIFYING NEEDS ACROSS PRODUCTS
My work with the Frontier Products Team spanned across two digital products, as well as the team’s cross-product design system. At the time of my tenure, docCentral was a live product serving 11 agencies, while navCentral was in its nascent stage of development. The team had just begun building a first version of the cross-product design system
docCentral: BRANDING & PROTOTYPING
Through my tenure with FPT, I worked on rebranding docCentral's visual design, as well as relooking key flows of bulk document creation and label type assignment on docCentral.
navCentral: PROTOTYPING & DISCOVERY
For navCentral, I worked on conducting cross-department interviews to understand patterns in knowledge management and department wikis. I also worked on building the UI alongside the emerging design system.
DESIGN SYSTEM
Aside from my work on docCentral and navCentral, I worked with another Designer to document and scale the Frontier Products Team (FPT) design system. Most work involved documenting use cases, base components and tokens for development.
ADDITIONAL THOUGHTS
Being able to trial and error across prototyping iterations has proven to be a valuable experience. My time with the Frontier Products Team (FPT) has provided me with the opportunity to have a go at different skill sets on top of user interface design and user research. It was important seeing the thought go into ensuring that internal knowledge management (not always seen as the most glamorous of problems to solve), requiring in-depth research and cross-stakeholder collaboration.
